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| © 2006-2010 Silver Pansy Designs LLC All rights reserved |
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Having happy, satisfied customers is important to us. If you are not satisfied you may return any
purchased item to us with the following conditions:
1. All items must be unused, unaltered, unadjusted and not damaged (if it is damaged in shipping
please contact us immediately), must be in original packaging and accompanied by a sales receipt.
custom designs will not be accepted.
2. Please contact us at returns@silverpansydesigns.com for a return authorization. We will not accept a
return without prior authorization.
3. The items must be returned to us within 15 days of purchase (or date shipped). Customer will pay
shipping charges for returned items and are non-refundable. Please send all returns via United States
Postal Service (USPS) in a box or heavily padded mailer. Goods will not be accepted if damaged during
return shipping. Returns received outside the above time frame will not be accepted.
4. Once we receive the return we will decide whether to repair the item or give you a full refund, less
shipping/handling costs. We will refund you the purchase price of the merchandise in the same manner
in which we received your payment.
5. We reserve the right to change or revise this Policy at any time. You should periodically visit our
website (http://www.silverpansydesigns.com) to determine the current Policy.
Repairs
If your jewelry is in need of repair within one year from date of purchase, based on normal usage,
please contact cheri@silverpansydesigns.com to obtain a repair authorization. Items received without a
repair authorization will not be accepted. Once the merchandise has been assessed we will contact
you prior to beginning the repair.
purchased item to us with the following conditions:
1. All items must be unused, unaltered, unadjusted and not damaged (if it is damaged in shipping
please contact us immediately), must be in original packaging and accompanied by a sales receipt.
custom designs will not be accepted.
2. Please contact us at returns@silverpansydesigns.com for a return authorization. We will not accept a
return without prior authorization.
3. The items must be returned to us within 15 days of purchase (or date shipped). Customer will pay
shipping charges for returned items and are non-refundable. Please send all returns via United States
Postal Service (USPS) in a box or heavily padded mailer. Goods will not be accepted if damaged during
return shipping. Returns received outside the above time frame will not be accepted.
4. Once we receive the return we will decide whether to repair the item or give you a full refund, less
shipping/handling costs. We will refund you the purchase price of the merchandise in the same manner
in which we received your payment.
5. We reserve the right to change or revise this Policy at any time. You should periodically visit our
website (http://www.silverpansydesigns.com) to determine the current Policy.
Repairs
If your jewelry is in need of repair within one year from date of purchase, based on normal usage,
please contact cheri@silverpansydesigns.com to obtain a repair authorization. Items received without a
repair authorization will not be accepted. Once the merchandise has been assessed we will contact
you prior to beginning the repair.
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